Frequently Asked Questions
Everything you need to know about our rugged goods and services.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also track your package by logging into your account and visiting the 'Order History' section.
Do you offer a lifetime guarantee on your products?
Yes, we stand behind the quality of our goods. Our warranty covers every item we make against failure of materials and workmanship for the lifetime of the product.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the contiguous United States. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unused, unwashed, and unaltered items within 30 days of purchase. Items must be returned in their original packaging with all tags attached for a full refund.
How should I care for my Filson luggage and apparel?
For our signature Tin Cloth and Rugged Twill, we recommend wiping or brushing away dirt. Do not machine wash or dry clean waxed fabrics; instead, re-wax as needed to maintain water resistance.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.